INFORMATION WE COLLECT
When you register on the site, we collect information when you place an order, respond to a survey or communication such as e-mail, enter a contest or sweepstakes, or participate in various other features of our site.
When ordering from our site, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.
HOW WE USE THE INFORMATION WE GATHER AND RECEIVE
We collect this information to help us better understand your needs and provide you with a quality service.
Some examples of how we use the information:
We follow industry standards on information security management to safeguard sensitive information. We are committed to ensuring that the information you provide us is secure and kept private. We have put in place suitable electronic, physical and managerial procedures to safeguard and secure the information we collect online in order to prevent unauthorized access or disclosure.
When orders are placed or when you access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Cookies are small text files that a site or its service provider transfers to your computer’s hard drive through your web browser. The file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. We employ cookies and similar technologies to keep track of your local computer’s settings which allows web applications to respond to you as an individual and can tailor to your needs, likes and dislikes by gathering and remembering information about your preferences. We may contract with third-party service providers to assist us in better understanding visitors to our site. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can control or reset your cookies through your web browser. This will allow you to customize your cookie preferences as well as refuse all cookies or to indicate when a cookie is being sent. However, this may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
CONTROLLING YOUR PERSONAL INFORMATION
We are the sole owners of the information collected on this site. We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice, except as described below. The term “outside parties” does not include parties who assist us in operating our website, conducting our business, or servicing you, so long as those third parties agree to keep this information confidential.
Only emplyees who need to perform a specific job will be granted access to your personal information. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, periodically non-personally identifiable visitor information may be provided to other parties for advertising, marketing or other uses.
While industry-standard precautions are used to safeguard your personal information, we cannot guarantee 100% complete security since it does not presently exist anywhere online or offline.
If you have previously agreed to us using your personal information for direct marketing purposes, you may choose to restrict the collection or use of your personal information at any time by emailing us at firstname.lastname@example.org
If you believe that any information we have collected is incorrect or incomplete, please email us as soon as possible, at email address so we can promptly correct any information found to be incorrect or incomplete.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to support@PacCBD.com.
If you have placed an order, and decide that you would like to change that order, please e-mail us immediately at support@PacCBD.com. If a packing slip has not been created for the order, we will happily adjust the order. If a packing slip has already been created, we will not be able to add to the original order.
We do our best to maintain our “in stock” status on all prodcuts. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail.
You will be given the option to:
1) receive a full refund for the backordered item,
2) substitute another item for the backordered item, or
3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item is in stock, at which point your order will ship out in its entirety.
Products that are purchased from this website, with or without a discount code, shall not be resold without the permission of Pac Naturals, LLC If you would like to resell one or more of Pac Naturals, LLC products, please contact us by e-mail at support@PacCBD.com
To be eligible for a return, the item must be unused and in the same condition as you received it. Your item must be in the original packaging. For more information on returns, visit our returns page here.
The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Pac Naturals, LLC is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at support@PacCBD.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a restocking fee equal to our cost of shipping. In order to maintain low shipping costs, Pac Naturals, LLC, at times, partially pays for shipping expenses.
Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which location the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.
PLEASE NOTE: Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.
Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.
During sales and promotional periods, orders may take an additional 1–3 days to process.
Orders placed after 5 p.m. PST Monday through Thursday will begin processing the following day.
Orders placed after 10 p.m. PST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier does not deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.
U.S. orders are shipped from U.S. through USPS, and the estimated delivery time is 5 working days once the package is shipped.
It is the customer’s responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you as a username, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The products on this site are for individual use only, and may not be resold or redistributed. Pac Naturals, LLC reserves the right to refuse service to anyone, at any time and for any reason, without notice.
For wholesale inquiries please contact us at support@PacCBD.com